5 Easy Steps to Improving Your Security Guard Service
When property managers employ security guard companies they have a picture in your mind of exactly what their contract security force will look like, but too often what they get isn’t what they pictured. What we have found is that most security guard companies are capable of supplying the support that property managers want, but too often do not due to a lack of ongoing excellent control processes.
Security guard companies are unlike any seller that a property supervisor usually hires. If you employ a painter, then you can see whether or not they are doing their tasks by looking at the walls. However, when you employ a security guard company, how often can you determine if the protector organization is performing their job which includes running background checks and drug screenings, providing good training for your own guards, and efficiently monitoring and supervising your guards. In most cases they probably are, but it is crucial to employ a system of verification and quality control to ensure that issues connected with the deficiency of performing these tasks don’t begin to occur.
In this guide we’ll discuss five (5) simple steps to enhancing your security guard service and achieving everything you imagine as your perfect keyholding.
Display Your Guards Qualifications
In many nations, guards have been mandated to have a specified level of training before they can begin working as security guards. If your state is among these states, ensure that your security guard organization is compliant.
If you’re in a state where there are no state requirements for guard certification, then inquire into the sort of training that’s being supplied by your security company and ask yourself does it look decent.
Additionally, is your security guard company performing history and drug screenings on all of your defenses BEFORE they send them to your own property? If they’re, they ought to be supplying you with verifications. If not, why?
Another superb method to screen if the protector is a good fit for your property is to perform a brief”interview” to get a sense of the guard and to describe your expectations. This initial dialogue will tell you a good deal about what to expect from this shield and it provides you an opportunity to ask a different shield if you think that it is necessary.
Assess Guard Training
Although most security guard companies have an extremely comprehensive orientation that introduces each shield to the company itself, in several cases the shield’s orientation to his assigned property isn’t as complete. We predict the orientation for the assigned property”Website Specific Training”. Find out what your website specific training looks like:
• Does it occur at your property?
• Just how long is each officer educated?
• Just how long does the security company double lender? (Double banking is the procedure for experiencing a veteran guard working in precisely the same time as the new guard.)
Determine the response to each of these questions and make certain that they fit with what you believe is sufficient. You should even think about sitting in on your security guard business’s orientation and your website specific training to get an understanding of what goes into preparing a shield to work in your property.
Protect supervision is among the more important factors of good security guard support. When security companies deliver poor oversight, there isn’t enough emphasis put on preventing errors, problems, and complaints. Lack of oversight also removes the chance for the protector to understand and better understand their duties. If the guards are not being supervised, they begin to feel that their work isn’t important and they begin to see themselves as less of a part of the security team. When guards don’t feel as part of your team it typically contributes to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, onsite managers might not be included. If your contract does not require onsite oversight, how does your security guard company remotely oversee its defenses? Outside the normal security company field manager spot checks, the 2 methods of distant oversight that prove most effective are: Officer Check-Ins
If your guards are required to make rounds of your property, then a system for monitoring them while on duty is essential. Officer Tour Tracking Systems provide a distant way of monitoring the guards while they’re in your property. These monitoring systems permit the security guard company to monitor the log and time the activity of these guards while they’re making rounds to several areas in your property. Most Officer Tour Tracking Systems can generate reports that enable the security guard company to quickly get an understanding of if the protector is making rounds. The property manager should also be provided with an updated version of these reports.
In addition to Officer Tour Tracking systems, we have found that having a system for guards to check in regularly with the security guard company provides a method of making certain that each guard is secure and alert. Using guards check-in regularly with the security guard company, at least every 30 minutes, guards believe that their safety is important and that being awake and alert is also an important part of their job.
Expand Your Guards
After hours inspections of your guards are almost always great ways of finding out exactly what is happening with your security as you are not there. Through these inspections, make sure that you ask your security guards questions about their duties and responsibilities to ensure that they know their tasks. In fact, we suggest getting your security guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) with a licensed security consultant as part of your ongoing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing precisely that. Remember, when choosing a security consultant be confident that the consultant isn’t actually a security guard company. If so, your audit is guaranteed to develop issues with your existing security guard company.